Refund Policy

1. Scope

This Refund Policy applies to pay-as-you-go credit purchases made directly through RemoveBGVideo. We do not offer recurring subscriptions. Payments are processed by Subotiz and approved refunds are returned to the original payment method.

2. When a Refund May Be Approved

You may request a refund in the following situations:

• You were charged more than once for the same purchase or were charged an incorrect amount
• Credits were not delivered to your account after a completed payment and we cannot correct the issue within a reasonable time
• A verified technical failure on our side prevented processing, credits were deducted, and the credits were not automatically restored
• You request a refund within 14 calendar days of purchase and none of the purchased credits have been used
• A refund is required by applicable consumer-protection law

Depending on the circumstances, we may first restore affected credits, reprocess the video, or issue a full or partial refund. These remedies do not limit any mandatory rights you have under applicable law.

3. Non-Refundable Situations

Except where applicable law requires otherwise, we do not refund:

• Credits that have already been used to deliver completed processing
• Requests based only on a change of mind after credits have been used
• Quality differences visible in the free preview before final export
• Problems caused by unsupported, corrupted, low-quality, or incorrectly encoded source files
• Failure to use the Service because of an incompatible device, browser, network, or third-party software
• Accounts or content suspended or removed for violating our Terms of Service or applicable law
• Purchases made through a third party that is responsible for handling its own refunds

4. How to Request a Refund

Email support@removebgvideo.com from the address associated with your account. Include:

• Your account email address
• The Subotiz order or transaction ID
• The package purchased and purchase date
• The reason for the request
• Relevant screenshots, error messages, or affected job IDs

Please submit the request within 14 calendar days of purchase or, for a technical issue, within 14 calendar days after the issue occurred. We may ask for additional information reasonably needed to verify the transaction or diagnose the issue.

5. Review and Refund Timing

• We normally provide an initial decision within 3 business days after receiving all required information
• If approved, we submit the refund to the original payment method through Subotiz
• Your bank or payment provider may take an additional 5–10 business days to display the refund
• Credits associated with a refunded purchase will be removed from your account

If your remaining credit balance is lower than the credits included in the purchase, we may deny the unused-credit refund or provide a partial refund where appropriate.

6. Chargebacks and Payment Disputes

Please contact us first so we can investigate and resolve billing issues promptly. Filing an improper or fraudulent chargeback may result in suspension of the related account while the payment dispute is investigated.

7. Contact

For refund or billing questions, contact: